Privacy Policy

Privacy Policy

This Privacy Policy describes how Nemasia Private Limited (“we”, “us”, “our”) collects, uses, stores, and protects customer information. By using our services, website, or communication channels, you agree to the terms outlined below.

1. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Billing & shipping address
• Country
• Payment confirmation details

b. Transaction & Order Information

• Products purchased
• Order history
• Payment method (No credit/debit card information stored)
• Shipping details

c. Communications

• Messages via WhatsApp, email, website chat, or social media
• Inquiry records
• Client support conversations

2. How We Use Your Information

• Processing orders and shipping
• Customer communication and support
• Order tracking and delivery updates
• Invoice and payment confirmation
• Legal compliance and verification
• Marketing or promotional updates (only with consent)

3. Data Sharing

Internal

Your data may be shared internally with authorized Nemasia Pvt. Ltd. team members only for business operations.

Third Parties

• Courier and logistics partners
• Payment gateway or bank services
• Compliance or government authorities if required by law

We never sell or trade customer data.

4. Payment and Financial Privacy

• We do not collect or store full bank card numbers, CVV, or online banking credentials.
• Payment gateways follow their own encryption and security standards.
• All transactions occur via approved banking channels or trusted payment services.

5. WhatsApp & Communication Access

• We only use your information to communicate about orders or services.
• We do not share personal conversations with external agencies.

6. Data Storage & Protection

• All customer records are stored in secured encrypted systems.
• Access is limited to authorized personnel.
• Data is not disclosed except when legally required.

7. Customer Responsibility

• Customer must provide accurate delivery, customs, and identity information.
• Any false or misleading information that results in shipment issues is the customer’s liability.

8. Cookies & Website Analytics

Our website may use cookies to:

• Improve user experience
• Track website performance
• Remember user preferences

You may disable cookies in your browser settings at any time.

9. Legal Compliance

• Required by customs or regulatory agencies
• Requested by court/legal authorities
• Necessary to protect company rights, prevent fraud, or resolve disputes

10. Retention Period

Customer data is retained only as long as necessary to:

• Complete transactions
• Maintain legal compliance
• Provide after-sales support

Once no longer required, data may be securely deleted.

11. Customer Rights

• Request access to your stored information
• Request correction of inaccurate data
• Request deletion of data (where legally possible)

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website or communicated directly when necessary.