Return Policy
Parcel Inspection Upon Return
- Returned parcels will be opened and inspected in our facility to assess product integrity, leakage, or damage.
- If the items are damaged or expired due to customs handling, environmental conditions, or delayed return, the cost will be borne by the customer.
Reshipment Conditions
- Reshipment will only be processed after the customer confirms acceptance of updated shipping charges and provides a valid shipping address.
- Nemasia Pvt. Ltd. reserves the right to decline reshipment in case of repeated customs rejection.
Incorrect Documentation by Customer
- Any customs rejection caused due to incorrect details provided by the customer (e.g., receiver name, medical use declaration, or import category) will be treated as customer liability.
- Additional costs for reshipment or return processing will be charged to the customer.
Storage of Returned Parcels
- Returned parcels will be stored for a maximum of 30 days from the date of receipt.
- If the customer does not provide instructions within this period, the goods may be disposed of without compensation.
Courier Damage Claims
- If the parcel is damaged during courier transit, the customer must contact the courier directly.
- We will assist with documentation if required, but claim approval depends solely on the courier.
Partial Delivery or Lost Items
- Any missing items within a received shipment must be reported within 48 hours of delivery with video/photo proof.
- Claims without evidence will not be accepted.
Regulatory Changes
- Import rules and product restrictions may change without notice due to local laws.
- The customer is responsible for verifying legal eligibility in their country prior to ordering.
Return-to-Sender Fees
- If the parcel returns to India due to customs refusal, incorrect address, or failure to collect the parcel, return-to-sender charges (if billed by the courier) must be paid by the customer.
Temperature & Environmental Effects
- Some products may be sensitive to heat, humidity, or cold.
- We are not responsible for temperature-related damage during international transit.
No Refund Policy on Consumables
- Due to health and safety regulations, consumable products (tablets, capsules, creams, liquids) cannot be returned or refunded once dispatched, irrespective of customs rejection or customer refusal.
